TERMS AND CONDITIONS OF ENTRY

 

ALL ENTRY

• In addition to agreeing to the terms and conditions in the Beyond Bouldering waiver, by purchasing an entry pass or membership with Beyond Bouldering, climbers also agree to these terms and conditions.
• Beyond Bouldering may cancel an entry pass or membership in the event a climber has breached these terms and conditions, or the terms and conditions in the Beyond Bouldering waiver.
• Beyond Bouldering may update its fees and these terms and conditions from time to time.
• Children under the age of 16 are considered students.
• Climbers must wear their shirts at all times.
• Climbers must wear climbing shoes at all times on the wall. Shoes must be enclosed, ie. no holes.
• The minimum age for children climbing at Beyond Bouldering is 8.
• The minimum height of patrons allowed to climb is 120cm.
• Beyond Bouldering may be closed for up to 15 days per year. All climbers (including pass holders and members) will not be able to climb in the gym on those days.

ENTRY PASS (day passes and 10-pass cards)

• In addition to agreeing to the terms and conditions in the Beyond Bouldering waiver, by purchasing an entry pass or membership with Beyond Bouldering, climbers also agree to these terms and conditions.
• Beyond Bouldering may cancel an entry pass or membership in the event a climber has breached these terms and conditions, or the terms and conditions in the Beyond Bouldering waiver.
• An entry pass is valid for a set number of visits to Beyond Bouldering.
• An entry pass does not include gear hire (excluding starter packs).
• An entry pass is not transferable or refundable.
• A day pass must be used on the date of purchase and is only valid at the location of purchase.
• A 10-pass card expires after 12 months.
• A 10-pass card cannot be suspended and is not transferable.
• Entry passes are not automatically renewed.

3 WEEK STARTER PACK MEMBERSHIP

• 20% off of shoe purchase if membership is renewed whilst still on an active Starter Pack.
• Starter Pack expires after 21 days from date of purchase.
• Starter Pack discounts cannot be used in conjunction with other offers.
• A Starter Pack cannot be suspended and is not transferable.
• Beyond’s Basic classes are available to ages 13 and up. Children under the age of 16 must be accompanied by a participating adult at all times.
• 3 Week Starter Pack Membership is only available to anyone who hasn’t held a membership or multipass card with Beyond Bouldering in the past.

MEMBERSHIP

• In addition to agreeing to the terms and conditions in the Beyond Bouldering waiver, by purchasing an entry pass or membership with Beyond Bouldering, climbers also agree to these terms and conditions.
• Beyond Bouldering may cancel an entry pass or membership in the event a climber has breached these terms and conditions, or the terms and conditions in the Beyond Bouldering waiver.
• Memberships are not transferable or refundable.
• Membership does not include gear hire.
• Membership will be active from the date of purchase for the duration of the term purchased.
• Platinum guest pass: The guest must not have been to Beyond Bouldering before. The Platinum member can only bring one guest per day. The member must be with the guest in person, for the duration of the session.
• Upfront memberships are not automatically renewed.
• Suspension requests must be made in advance as suspensions will not be backdated.
• Please allow up to five working days for suspension or cancellation of a membership to be processed.
• 7 day free membership: Only valid for first-time guests, and they must be a resident of South Austalia. Days must be used consecutively and only during staffed hours. Users must be at least 18 years old. No other discounts can be used with this offer. Not valid for transfer or resale.

SUSPENSION REQUIREMENTS

• Suspension requests must be made in advance as suspensions will not be backdated
• 12 Month upfront – Maximum 4 week suspension 
• 6 Month upfront –  Maximum 2 week suspension
• Upfront memberships must be suspended for a minimum of one week at a time.
• Upfront memberships can be suspended for longer if you have a valid doctor or travel certificate.
• Please allow up to five working days for suspension or cancellation of a membership to be processed.
• All cancellations can be requested via email to: directdebit@beyondbouldering.com.au
• All suspensions can be requested via email to: contact@beyondbouldering.com.au

GROUP BOOKINGS (10 or more people)

• Kids bookings in normal opening hours are restricted to our quietest hours.
• An instructor fee is mandatory for all kids bookings ($75). Parents are still required to supervise their children and remain in the venue at all times. Parents are to actively accompany their children under 12 years of age.
• An instructor fee is mandatory for all school group bookings ($75), unless alternative arrangements are agreed prior by management.
• All general group bookings cancelled or rescheduled within 48 hours will incur a cancellation fee of $75 (invoiced).
• School group bookings cancelled or rescheduled within 7 days will incur a cancellation fee of $100 (invoiced).
• Beyond Bouldering reserves the right to refuse entry to any large group without a booking.
• Booking discount only applies to online bookings with more than 7 days notice.

COACHING

• Beyond Bouldering does not permit coaching within the gyms without permission.

PROMOTIONS

• Shoe discounts cannot be stacked.

GIFT VOUCHERS

• Gift vouchers are valid for use on upfront memberships, pro shop items, and café goods.
• Gift vouchers or offers cannot be exchanged for cash or any monetary equivalent.
• Gift vouchers or offers cannot be used for payment towards Direct Debit memberships.

SPORTS VOUCHERS

• Beyond Bouldering accepts Sports Vouchers for our Youth Programs. Use the coupon code SPORTVOUCHER at checkout to apply the discount.
• A valid sport voucher must be sent via email to hello@beyondbouldering.com.au within two weeks of the membership payment. Failure to provide adequate documentation within two weeks will incur a $20.00 late fee.
• Incorrect usage of the coupon will incur a $20.00 admin fee, as well as the value of the coupon to be paid.

LOYALTY COINS

Eligibility:
The Loyalty Coins Program is exclusively available to members of Beyond Bouldering. To participate, individuals must maintain a current membership with Beyond Bouldering.

Earning Climbing Coins:
Members can accrue Loyalty Coins based on the following activities:

12 months of active Direct Debit membership = 200 coins
Purchase a 12 month membership = 200 coins
Purchase a 6 month membership = 100 coins
Purchase a 3 month membership = 50 coins
Referring a friend to join on Platinum = 200 coins
Referring a friend to join on Silver = 100 coins
Referring a friend to join on M2M (Month-to-Month) = 50 coins
Top 10 users each month = 10 coins
1 climb = 2 coins

Point Expiry:
Earned Loyalty Coins will remain valid for 3 months following the membership cancellation date. After this period, the points will be reduced to zero.

Program Changes:
Beyond Bouldering reserves the right to modify, suspend, or terminate the Loyalty Coins Program at any time.

Program Revision:
The Loyalty Coins Program will undergo a review in July 2025 or upon the delivery of 50 pairs of shoes as prizes, whichever comes first. Program revisions or changes may occur thereafter.

Redemption:
Redemption options and values may be subject to change without prior notice.

Point Tracking:
Loyalty Coins earned will be tracked and displayed in each member’s account profile.

Point Value:
Beyond Bouldering branded chalk, tape, and brush are valued at 200 points each. One pair of climbing shoes is valued at 1200 points.

Fraud and Abuse:
Beyond Bouldering reserves the right to take appropriate action in response to fraud, abuse, or any violations of these terms and conditions. Such actions may include the suspension or termination of a member’s participation in the program.

Contact and Support:
For any inquiries or concerns regarding the Loyalty Coins Program, members can contact Beyond Bouldering’s customer support at contact@beyondbouldering.com.au.

By participating in the Loyalty Coins Program, members agree to adhere to these terms and conditions. Beyond Bouldering retains the right to interpret and enforce these terms at its discretion.

DOGS AT BEYOND

• We welcome dogs to all of our Beyond Bouldering venues. Before leaving a dog unattended in one of our gyms, the owner must agree with our Dog Policy. Hard copies of our Dog Policy are avaiable at reception.

YOUTH CLUB

• Any cancellations within 7 days of the program start date will not receive a refund.
• If you are ineligible for a refund, you can exchange the cost for a monetary item, i.e. membership or 10 pass card.

SCHOOL HOLIDAY PROGRAM

• All payments are non-refundable & non-transferable within 7 days of the booking unless Beyond Bouldering cancels the program.
• All cancellations will be issued with a Day pass and gear hire voucher for the exact cost of the program.

CHILDREN CLIMBING

While it is awesome that climbing is becoming the sport of choice for many kids, we ask parents and children to be mindful that our facility has been designed for adults.

A fall from height is relatively larger for a smaller frame and therefore has more potential risk.

Children must be a minimum of 8 years of age and more than 120 centimeters tall in order to climb at Beyond Bouldering.

All children must not be left unattended within the facility at any time.

We expect everyone at Beyond Bouldering to follow the rules and to be safe, responsible and considerate of others.

Rules for young climbers

1. Children must be over 8 years old and more than 120 centimeters to climb at Beyond Bouldering.
2. All climbers under 18 years of age must have their waiver signed by a parent or legal guardian.
3. All children under 12 must be accompanied by an adult at all times.
4. Adults must ensure children under their supervision follow Beyond Bouldering’s rules.
5. Adults must ensure children under their supervision only climb to a height that they and the child are comfortable with.
6. All climbers must remove themselves from the mats while they are not climbing.
7. There is no running in the facility.
8. Our mats are used specifically for people to fall on. Children must not run, flip, cartwheel, etc. on the mats.

If these rules are broken, Beyond Bouldering follows a three strike system. The first strike serves as a reminder of the rules. The second strike has the child take a five minute break from climbing. The third strike removes the child from the climbing area for the rest of the day.

We thank you for your cooperation.