TERMS AND CONDITIONS OF ENTRY

1. GENERAL ENTRY

In addition to agreeing to the terms and conditions contained within the Beyond Bouldering Waiver, all climbers purchasing an entry pass or membership agree to these Terms and Conditions.

1. Beyond Bouldering may cancel an entry pass or membership if a climber breaches these Terms and Conditions or the Beyond Bouldering Waiver.
2. Beyond Bouldering reserves the right to amend fees, products, services, and these Terms and Conditions at any time.
3. Children under 16 years of age are considered students.
4. Climbers must wear a shirt at all times while in the venue.
5. Climbers must wear enclosed climbing shoes while on the climbing walls.
6. The minimum climbing age is 8 years.
7. The minimum climbing height is 120cm.
8. Beyond Bouldering may close its facilities for up to 15 days per calendar year. Entry passes and memberships do not provide access during these closure periods.

2. ENTRY PASSES (DAY PASSES AND 10-PASS CARDS)

1. Entry passes are valid for the number of visits specified at the time of purchase.
2. Entry passes do not include gear hire unless otherwise stated.
3. Entry passes are non-transferable and non-refundable.
4. Day passes must be used on the date of purchase and at the venue where they were purchased.
5. 10-Pass Cards expire 12 months from the date of purchase.
6. 10-Pass Cards cannot be suspended.
7. Entry passes are not automatically renewed.

3. 3 WEEK STARTER PACK

1. Starter Packs expire 21 days from the date of purchase.
2. Starter Packs cannot be suspended, transferred, or refunded.
3. Starter Pack discounts cannot be used in conjunction with any other offer.
4. Members who renew to an eligible membership while their Starter Pack remains active receive 20% off a shoe purchase.
5. Foundations Classes are available to participants aged 13 years and over.
6. Participants under 16 years of age must be accompanied by a participating adult.
7. Starter Packs are only available to individuals who:
• Have never held a Beyond Bouldering membership or multipass; or
• Have not attended Beyond Bouldering within the previous 12 months.

4. MEMBERSHIPS

1. Memberships are non-transferable and non-refundable.
2. Memberships do not include gear hire.
3. Memberships commence on the date of purchase and remain active for the purchased term.
4. Upfront memberships are not automatically renewed.
5. Suspension requests must be submitted in advance and cannot be backdated.
6. Please allow up to five business days for suspension or cancellation requests to be processed.

Platinum Guest Pass

1. Guests must be first-time visitors to Beyond Bouldering.
2. Platinum members may bring one guest per day.
3. The member must remain present with the guest for the duration of the visit.

Membership Suspensions

Membership Type	Maximum Suspension
12 Month Upfront	4 Weeks
6 Month Upfront	2 Weeks

Additional Conditions:

• Minimum suspension period is one week.
• Longer suspensions may be approved with supporting medical or travel documentation.
• Suspension requests: contact@beyondbouldering.com.au
• Cancellation requests: directdebit@beyondbouldering.com.au

5. GROUP BOOKINGS

(Group bookings of 10 or more participants)

1. Children's group bookings during normal operating hours may be restricted to quieter periods.
2. A $75 instructor fee applies to all children's bookings.
3. Parents or guardians must remain onsite and supervise children at all times.
4. Children under 12 years of age must be actively accompanied by a parent or guardian.
5. A $75 instructor fee applies to all school bookings unless otherwise agreed by management.
6. General group bookings cancelled or rescheduled within 48 hours incur a $75 cancellation fee.
7. School bookings cancelled or rescheduled within 7 days incur a $100 cancellation fee.
8. Beyond Bouldering reserves the right to refuse entry to large groups without a booking.
9. Group booking discounts apply only to online bookings made more than 7 days in advance.

6. COACHING

1. Private coaching is not permitted within Beyond Bouldering facilities without prior written approval.

7. PROMOTIONS

1. Promotional offers cannot be combined unless expressly stated.
2. Shoe discounts cannot be stacked with any other discount.
3. See Promotions and Event Terms & Conditions for specific details. 

8. GIFT VOUCHERS

1. Gift vouchers may be redeemed for:
• Upfront memberships
• Pro shop purchases
• Café purchases
2. Gift vouchers cannot be redeemed for cash.
3. Gift vouchers cannot be used towards Direct Debit memberships.

9. SPORTS VOUCHERS

1. Sports Vouchers are accepted for eligible Youth Programs.
2. The coupon code SPORTVOUCHER must be applied during checkout.
3. A valid Sports Voucher must be emailed to hello@beyondbouldering.com.au within two weeks of payment.
4. Failure to provide a valid voucher within two weeks will incur a $20 administration fee.
5. Incorrect use of the Sports Voucher coupon will incur:
• A $20 administration fee; and
• Payment of the voucher value.

10. LOYALTY COINS PROGRAM

Eligibility

The Loyalty Coins Program is available exclusively to current Beyond Bouldering members.

Earning Coins

Activity	Coins
12 months active Direct Debit Membership	200
Purchase 12 Month Membership	200
Purchase 6 Month Membership	100
Purchase 3 Month Membership	50
Refer Platinum Member	200
Refer Silver Member	100
Refer Month-to-Month Member	50
Monthly Top 10 User	10
Each Climb Logged	2

Program Conditions

1. Coins remain valid for three months following membership cancellation.
2. Beyond Bouldering may modify, suspend, or terminate the program at any time.
3. Redemption options and values may change without notice.
4. Coin balances are displayed within member accounts.
5. Branded chalk, tape, and brushes are valued at 200 coins each.
6. Climbing shoes are valued at 1,200 coins.
7. Fraud, abuse, or misuse may result in suspension or removal from the program.

For enquiries contact: contact@beyondbouldering.com.au

 

11. DOGS AT BEYOND

1. Dogs are welcome at all Beyond Bouldering venues.
2. Owners leaving dogs unattended must comply with the Beyond Bouldering Dog Policy.
3. Copies of the Dog Policy are available from reception.

12. BOOKINGS, CANCELLATIONS AND REFUNDS

This policy applies to:

• Events
• Competitions
• Workshops
• Classes
• Coaching Sessions
• Clinics
• Camps
• Youth Programs
• School Holiday Programs
• Other ticketed activities operated by Beyond Bouldering

This policy does not apply to memberships, entry passes, gift vouchers, retail products, food and beverage purchases, or other products unless expressly stated.

Refund Requests

Refund requests must be submitted in writing to contact@beyondbouldering.com.au.

Classes and Coaching

1. Cancellations made more than 48 hours before the scheduled session may be eligible for a refund, transfer, or account credit at Beyond Bouldering's discretion.
2. Cancellations made within 48 hours are not eligible for a refund, transfer, or credit.
3. No-shows are not eligible for refunds, transfers, or credits.

Events, Competitions and Workshops

1. Cancellations made more than 14 days before the event may be eligible for a refund, transfer, or account credit.
2. Cancellations within 14 days are not eligible for a refund, transfer, or credit.
3. Tickets may be transferred where approved by Beyond Bouldering.

Youth Club and School Holiday Programs

1. Cancellations made more than 7 days before commencement may be eligible for a refund, transfer, or account credit.
2. Cancellations within 7 days are not eligible for a refund, transfer, or credit.
3. Transfers may be approved where sufficient notice is provided.

Medical Cancellations

1. Participants unable to attend due to illness or injury may apply for a refund outside standard cancellation periods.
2. Medical requests must be supported by documentation from a registered healthcare professional.
3. Approval remains at Beyond Bouldering's discretion.

Merchandise and Event Inclusions

1. Merchandise, apparel, athlete packs, competition shirts, and custom items may be non-refundable.
2. Where merchandise has already been ordered, produced, customised, or allocated, only a partial refund may be offered.
3. Participants remain entitled to collect merchandise purchased on their behalf.

Change of Mind

Refunds will not be provided for:

• Change of mind
• Scheduling conflicts
• Forgotten commitments
• Circumstances within the participant's control

Event Changes

1. Beyond Bouldering may cancel, postpone, reschedule, or modify activities.
2. Participants may be offered a refund, transfer, account credit, or entry into a rescheduled activity.
3. Registrations may automatically transfer to rescheduled dates.

Participant Conduct

Participants removed due to misconduct, unsafe behaviour, policy breaches, or failure to follow staff instructions are not entitled to a refund.

 

14. CHILDREN CLIMBING

While it is awesome that climbing is becoming the sport of choice for many kids, we ask parents and children to be mindful that our facility has been designed for adults.

A fall from height is relatively larger for a smaller frame and therefore has more potential risk.

Children must be a minimum of 8 years of age and more than 120 centimeters tall in order to climb at Beyond Bouldering.

All children must not be left unattended within the facility at any time.

We expect everyone at Beyond Bouldering to follow the rules and to be safe, responsible and considerate of others.

Rules for young climbers

1. Children must be over 8 years old and more than 120 centimeters to climb at Beyond Bouldering.
2. All climbers under 18 years of age must have their waiver signed by a parent or legal guardian.
3. All children under 12 must be accompanied by an adult at all times.
4. Adults must ensure children under their supervision follow Beyond Bouldering’s rules.
5. Adults must ensure children under their supervision only climb to a height that they and the child are comfortable with.
6. All climbers must remove themselves from the mats while they are not climbing.
7. There is no running in the facility.
8. Our mats are used specifically for people to fall on. Children must not run, flip, cartwheel, etc. on the mats.

If these rules are broken, Beyond Bouldering follows a three strike system. The first strike serves as a reminder of the rules. The second strike has the child take a five minute break from climbing. The third strike removes the child from the climbing area for the rest of the day.

We thank you for your cooperation.